Shipping Policy
Shipping Policy
Business Name: SoLight (Pty) Ltd
Website: https://solight.co.za
1. Delivery Area
We proudly deliver nationwide across South Africa. Whether you’re in a major city or a regional town, we’ve got you covered.
2. Shipping Costs
Delivery is free on all orders.
No minimum spend, no hidden fees—just solar lighting, delivered to your door.
3. Processing Time
- Orders are processed within 24 hours of payment confirmation (Monday to Friday, excluding public holidays).
- You’ll receive a confirmation email once your order is packed and ready for dispatch.
4. Delivery Timeframe
- Standard delivery time is 2 to 5 working days from dispatch.
- In remote or outlying areas, delivery may take slightly longer, but we will always aim for prompt service.
- Delivery Partners
We work with trusted local couriers such as The Courier Guy, Pargo, or similar services, depending on your location.
6. Tracking Your Order
Once dispatched, you will receive a tracking number and link via email or SMS so you can follow your order every step of the way.
7. Delivery Issues
If your order has not arrived within 5 working days, or if there are any issues, please contact us at:
Email: info@solight.co.za
Phone: +27 21 201 1243
We’ll assist you right away.
8. Delivery Address Requirements
- Please ensure your delivery address is complete and accurate.
- Include any special instructions (e.g., access codes, delivery gate times) during checkout to help avoid delays.
9. Failed Deliveries
If a delivery attempt is unsuccessful due to an incorrect address or unavailable recipient, our courier will make a second attempt. You will be contacted if additional arrangements are needed.
10. Contact Us
For any queries about shipping or order status:
SoLight (Pty) Ltd
Unit E4, Prime Park, Mocke Road, Diep River
Cape Town, Western Cape, 7800
South Africa
Phone: +27 21 201 1243
Email: info@solight.co.za
