Privacy Policy

Privacy Policy

Website: https://solight.co.za
Business Name: SoLight (Pty) Ltd
Jurisdiction: South Africa

1. Introduction

At SoLight, your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us via our website, https://solight.co.za. We are committed to full compliance with the Protection of Personal Information Act (POPIA) of South Africa.

2. What Information We Collect

We collect the following personal information:

a. When You Shop or Register on Our Site

  • Full name
  • Email address
  • Phone number
  • Billing and delivery addresses
  • Payment details (handled by secure third-party payment providers)

b. Automatically Collected

  • IP address
  • Device and browser details
  • Site usage and browsing behavior
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Communicate updates and respond to customer service queries
  • Send marketing or promotional emails (with your consent)
  • Improve website functionality and customer experience
  • Comply with South African legal and tax obligations

4. Storage and Security of Information

We take the security of your information seriously:

  • Your data is stored on secure servers
  • All transmissions are encrypted via SSL (Secure Socket Layer)
  • Payment details are processed externally by trusted providers (e.g., PayFast), and never stored by SoLight
  • We retain data only as long as required for operational or legal purposes

5. Who We Share Your Information With

We only share data where necessary, with:

  • Payment gateways (e.g., PayFast)
  • Courier and logistics partners (e.g., The Courier Guy, Pargo)
  • IT and hosting providers for website maintenance
  • Regulatory authorities where legally required

We ensure that all third parties handle data in accordance with POPIA standards.

6. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information
  • Update or correct your information
  • Withdraw consent for marketing communications
  • Object to processing or request deletion (subject to legal retention requirements)

To exercise any of these rights, email info@solight.co.za.

7. Cookies

We use cookies to:

  • Remember your cart and preferences
  • Monitor website traffic and performance
  • Support analytics and improve usability

You may manage or disable cookies in your browser settings.

8. Marketing Communication

If you opt in, we may send you promotional emails or SMS messages. You may unsubscribe at any time using the link provided in our emails or by contacting us directly.

9. Changes to This Policy

This policy may be updated periodically. Any changes will be posted here, and where appropriate, notified via email or the website.

10. Contact Us

If you have questions or need assistance regarding your personal information, please contact:

SoLight (Pty) Ltd
 Address:
 Unit E4, Prime Park, Mocke Road, Diep River
 Cape Town, Western Cape, 7800
 South Africa

Customer Service Phone: +27 21 201 1243
 Email: info@solight.co.za
 Website: https://solight.co.za